Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. KUDO: Live speech translation and AI captions platform for multilingual meetings, webinars, and events. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and KUDO when adding live translated captions to webinars and conferences matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Live speech translation and AI captions platform for multilingual meetings, webinars, and events.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
KUDO is a live speech translation and captioning platform that lets organizations run meetings, webinars, and events in multiple languages using both AI and professional human interpreters. Its AI Speech Translator delivers real-time translated audio and captions across a large number of languages, with options to use full AI speech and captions for broadcasts like keynotes and town halls or captions-only mode to reduce latency in interactive discussions. KUDO offers a native integration with Microsoft Teams and an embeddable widget for other platforms such as Zoom, allowing attendees to access translated audio and captions in real time. Participants can scan a QR code displayed on screen, choose their preferred language, and immediately begin hearing translated audio or reading live captions, and the service is browser-based with low bandwidth requirements. Beyond AI, KUDO provides access to a large network of professional interpreters for spoken and sign languages. It is used for internal and external company meetings, all-hands meetings, sales kick-offs, training, product launches, research, board and investor meetings, and large hybrid events. KUDO is an established, actively operating enterprise platform for multilingual communication. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); KUDO is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | KUDO |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time AI speech translation and captions in many languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI captions-only mode to reduce latency in interactive meetings |
| Team usage | Automated quality management and scoring across all calls | Native Microsoft Teams integration and embeddable widget for other platforms |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | QR code and link access for attendees to pick their language |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Access to a large network of professional human interpreters |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Browser-based delivery with low bandwidth use |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
KUDO
Choose KUDO if you need hosting multilingual all-hands meetings and town halls — strengths include combines ai translation with optional professional human interpreters.
Cresta
KUDO
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while KUDO is strong for hosting multilingual all-hands meetings and town halls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and KUDO is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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