Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Daglo: Korean all-in-one AI notetaker by Action Power that records, transcribes, and summarizes meetings and lectures, with strong Korean recognition and post-recording tools. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Daglo when students and researchers transcribing and reviewing lectures matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Korean all-in-one AI notetaker by Action Power that records, transcribes, and summarizes meetings and lectures, with strong Korean recognition and post-recording tools.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Daglo is a Korean AI notetaking and transcription platform operated by Action Power. It records or ingests audio files and converts them into text with summaries, positioned as an all-in-one tool for both meetings and lectures. Daglo is known for strong Korean speech recognition, particularly in maintaining sentence flow in complex or technical discussions where specialized terms and proper nouns appear frequently, making it popular in academic and business settings. Beyond basic transcription, Daglo emphasizes what it calls post-recording utilization: an AI chat that can analyze recordings and answer questions, template-based summaries tailored to different meeting types, keyword extraction for quick understanding and file organization, automatic quiz generation, slide-deck generation, and document translation. It supports transcription across roughly 14 to 16 languages including Korean and English, allowing it to handle international lectures and multilingual content. Daglo is frequently compared with other Korean services such as Clova Note in head-to-head reviews of Korean AI meeting tools, where it is highlighted for terminology recognition and varied summary templates. The service is actively operating and is described as a representative personal-productivity AI meeting minutes product in Korea, suited to individuals and teams who want to turn recordings into structured, reusable knowledge. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Daglo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Daglo |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Recording and file-upload transcription with AI summaries |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Strong Korean speech recognition for technical and academic content |
| Team usage | Automated quality management and scoring across all calls | AI chat to query and analyze recordings |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Template-based summaries for different meeting types |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Keyword extraction, quiz generation, and slide-deck generation |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Support for roughly 14-16 languages plus document translation |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Daglo
Choose Daglo if you need korean teams turning meeting recordings into structured summaries and action items — strengths include excellent korean recognition including specialized terminology.
Cresta
Daglo
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Daglo is strong for korean teams turning meeting recordings into structured summaries and action items. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Daglo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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