Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Deepting: Real-time AI transcription and meeting summary app for meetings, interviews, and lectures across mobile and web. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Deepting when transcribing media and job interviews on a phone matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Real-time AI transcription and meeting summary app for meetings, interviews, and lectures across mobile and web.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Deepting is an AI transcription and meeting recorder that converts speech to text in real time and automatically generates structured notes and summaries. Available as a mobile app with a companion web platform for editing, it offers live voice-to-text conversion with floating subtitles, AI-generated summaries, chapter highlights, and key-point extraction to help users quickly organize and review what was said. Deepting supports transcription and translation across multiple languages, working from live audio or uploaded files, and includes speaker identification and paragraph recognition to produce well-structured, readable transcripts. Users can mark important moments with dynamic highlighting during recording and capture or insert photos alongside transcriptions for more complete records, then export transcripts in formats such as PDF and TXT for sharing and archiving. Recordings sync between mobile and web so a meeting captured on a phone can be edited later on a larger screen. The product, developed by a European company, is presented as an actively available tool on app stores and is aimed at business meetings, seminars, lectures, media and job interviews, market research, and language learning. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Deepting is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Deepting |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time speech-to-text with floating subtitles |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries, chapter highlights, and key-point extraction |
| Team usage | Automated quality management and scoring across all calls | Transcription and translation across multiple languages |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Speaker identification and paragraph recognition |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Dynamic highlighting and photo capture during recording |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Mobile and web sync with PDF and TXT export |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Deepting
Choose Deepting if you need recording and summarizing business meetings and seminars — strengths include captures meetings, interviews, and lectures with structured ai summaries.
Cresta
Deepting
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Deepting is strong for recording and summarizing business meetings and seminars. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Deepting is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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