Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Deposely: AI deposition platform for litigators covering prep, real-time insights, and transcript review and summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Deposely when getting real-time contradiction and follow-up alerts during a live deposition matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI deposition platform for litigators covering prep, real-time insights, and transcript review and summaries.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Deposely is an AI-powered deposition platform built for law firms and litigation attorneys that supports the deposition workflow from preparation through review. Its Prep module generates deposition outlines with suggested questions and tagged exhibits to speed up case preparation. During a deposition, the Live module provides real-time AI insights, including detection of incomplete answers and contradictions, strategic follow-up question suggestions, and tracking of whether the deposition's goals are being met. After the proceeding, the Review module processes transcripts, audio, or video files to produce AI-generated summaries with citation references, automated chronologies, and synced audio playback paired with a contextual AI chat for exploring the record. Deposely also offers integrations to connect with existing legal workflows and systems. The platform is aimed squarely at the legal niche, where verbatim, speaker-attributed records and accurate citations matter, and it markets significant reductions in preparation time. Because it is purpose-built for depositions and litigation rather than general meetings, it is most relevant to attorneys, paralegals, and litigation support teams who need structured intelligence layered on top of deposition transcripts and recordings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Deposely is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Deposely |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Deposition prep with AI-generated outlines, suggested questions, and tagged exhibits |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Real-time live insights detecting incomplete answers and contradictions |
| Team usage | Automated quality management and scoring across all calls | Strategic follow-up question suggestions and goal tracking during depositions |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Transcript, audio, and video review with AI summaries and citation references |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Automated chronologies from deposition records |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Synced audio playback with contextual AI chat and workflow integrations |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Deposely
Choose Deposely if you need preparing deposition outlines and exhibits before a proceeding — strengths include purpose-built for the full deposition lifecycle from prep to review.
Cresta
Deposely
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Deposely is strong for preparing deposition outlines and exhibits before a proceeding. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Deposely is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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