Cresta and Dialpad are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Dialpad: AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries. They overlap on ai-meeting-assistants, ai-sales-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
How Hosiqo compares and tests toolsFinal recommendation
For ai-meeting-assistants, ai-sales-meeting-assistants workflows, shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Dialpad when equipping inside sales reps with a dialer plus live ai coaching matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI-powered communications platform with a sales dialer that provides real-time transcription, live coaching cards, and post-call summaries.
Cresta is a free tier with paid upgrades (freemium); Dialpad is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Dialpad |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time call and video transcription with sentiment detection |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI Live Coach and Real-Time Assist cards during calls |
| Team usage | Automated quality management and scoring across all calls | AI Playbooks that track methodology questions live |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic post-call summaries |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | CRM integrations with Salesforce, HubSpot, and Zoho plus call logging |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Real-time call and video transcription with sentiment detection |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Dialpad
Choose Dialpad if you need equipping inside sales reps with a dialer plus live ai coaching — strengths include dialer and conversation intelligence built into one platform.
Cresta
Dialpad
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Dialpad is strong for equipping inside sales reps with a dialer plus live ai coaching. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Dialpad is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.