MiaRec: MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers. MinutesLink: AI meeting assistant for Google Meet and Zoom that records via a bot or Chrome extension and delivers transcripts and action-item summaries. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist MiaRec when contact centers transcribing and analyzing customer calls for quality assurance and coaching matters most, and MinutesLink when logging sales or recruiting conversations into a crm matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers.
AI meeting assistant for Google Meet and Zoom that records via a bot or Chrome extension and delivers transcripts and action-item summaries.
MiaRec is a contact center intelligence platform built around compliant call recording, automatic speech-to-text transcription, and AI-driven conversation analytics. It captures voice interactions and can transcribe up to 100% of calls, automatically detecting and transcribing multiple languages within a single conversation. From those transcripts it generates structured call summaries, sentiment scores, and topic tags, and powers automated quality management (Auto QA) that evaluates interactions instead of relying on manual sampling. The platform also offers customer experience and revenue intelligence, screen recording, live monitoring, and automatic redaction of sensitive data such as card numbers, SSNs, and emails to support PCI DSS and PII/PHI compliance. It includes role-based access control, multi-tenant architecture, customizable retention policies, and API integration, and provides a tested integration for capturing Microsoft Teams contact center and back-office calls. MiaRec is aimed at contact center leaders, quality and compliance teams, sales managers, and customer service operations that need full visibility into recorded conversations rather than ad hoc sampling.
Best suited for
MinutesLink is an AI meeting assistant that records, transcribes, and summarizes online meetings. It offers two capture methods so users can choose what fits their workflow: an auto-joining meeting bot that connects to scheduled calls from a connected calendar, or a Chrome extension that records the meeting without adding a visible bot participant. After a call, MinutesLink produces speaker-labeled transcripts in many languages and AI-generated summaries that highlight key topics, decisions, and action items, and it lets users chat with past meetings to retrieve information. It supports Google Meet and Zoom, with Microsoft Teams listed as coming soon, and includes recording storage and organization, shareable note and transcript links, and integrations with CRM platforms such as HubSpot and Salesforce. The product targets sales teams, recruiters and HR, remote managers, marketing teams, business leaders, and students who want automated meeting documentation. With its mix of bot and bot-free recording plus CRM connections, MinutesLink is aimed at people who run frequent virtual meetings and want consistent notes without manual minute-taking. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MiaRec is custom pricing (contact sales); MinutesLink is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | MiaRec | MinutesLink |
|---|---|---|
| Core capability | Automatic speech-to-text transcription of up to 100% of calls with multi-language detection | Speaker-labeled transcripts in 100+ languages |
| Standout feature | AI-generated call summaries, sentiment scoring, and topic/conversation tagging | Choice of auto-joining meeting bot or bot-free Chrome extension capture |
| Team usage | Automated quality management (Auto QA) that evaluates every interaction | AI summaries with key topics and action items |
| Integrations | Automatic redaction of sensitive data (card numbers, SSNs, emails) for PCI/PII/PHI compliance | Chat to query previous meetings |
| Languages & capture | Live call monitoring and screen recording | CRM integrations (e.g., HubSpot, Salesforce) |
| Best-fit workflow | Microsoft Teams integration plus API access, multi-tenant architecture, and role-based access control | Shareable notes and transcript links with recording storage |
MiaRec
Choose MiaRec if you need contact centers transcribing and analyzing customer calls for quality assurance and coaching — strengths include transcribes and analyzes the full volume of calls rather than relying on manual sampling.
MinutesLink
Choose MinutesLink if you need automatically capturing and summarizing google meet and zoom calls — strengths include flexible recording: bot or extension depending on the situation.
MiaRec
MinutesLink
It depends on your workflow. MiaRec is strong for contact centers transcribing and analyzing customer calls for quality assurance and coaching, while MinutesLink is strong for automatically capturing and summarizing google meet and zoom calls. Both transcribe and summarize meetings.
MiaRec is custom pricing and MinutesLink is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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