MiaRec: MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers. Mindtickle: Sales readiness platform whose Call AI conversation intelligence records, transcribes, and scores sales calls within a broader enablement suite. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist MiaRec when contact centers transcribing and analyzing customer calls for quality assurance and coaching matters most, and Mindtickle when connecting call gaps to targeted training programs matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers.
Sales readiness platform whose Call AI conversation intelligence records, transcribes, and scores sales calls within a broader enablement suite.
MiaRec is a contact center intelligence platform built around compliant call recording, automatic speech-to-text transcription, and AI-driven conversation analytics. It captures voice interactions and can transcribe up to 100% of calls, automatically detecting and transcribing multiple languages within a single conversation. From those transcripts it generates structured call summaries, sentiment scores, and topic tags, and powers automated quality management (Auto QA) that evaluates interactions instead of relying on manual sampling. The platform also offers customer experience and revenue intelligence, screen recording, live monitoring, and automatic redaction of sensitive data such as card numbers, SSNs, and emails to support PCI DSS and PII/PHI compliance. It includes role-based access control, multi-tenant architecture, customizable retention policies, and API integration, and provides a tested integration for capturing Microsoft Teams contact center and back-office calls. MiaRec is aimed at contact center leaders, quality and compliance teams, sales managers, and customer service operations that need full visibility into recorded conversations rather than ad hoc sampling.
Best suited for
Mindtickle is a sales readiness and enablement platform whose conversation intelligence product, Call AI, records, transcribes, and analyzes sales conversations as part of a broader suite that also includes training, content management, and coaching. Call AI automatically captures buyer interactions and scores calls against defined winning behaviors such as talk-time ratio, pace, and the questions reps ask, giving leaders visibility into what is actually said on calls every day. It surfaces competitor mentions and buyer objections, and an AI copilot assists reps with objection handling, follow-ups, and drafting emails. What distinguishes Mindtickle is that conversation insights are tied directly into its readiness programs: gaps identified on calls can feed into targeted training and coaching plans, and call moments can be used as real-world examples within enablement content. The platform integrates with CRMs including Salesforce and Microsoft Dynamics. It is designed for sales enablement teams, sales leadership, and individual sellers at organizations that want call analysis connected to a structured training and coaching program rather than as a standalone notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MiaRec is custom pricing (contact sales); Mindtickle is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | MiaRec | Mindtickle |
|---|---|---|
| Core capability | Automatic speech-to-text transcription of up to 100% of calls with multi-language detection | Call recording and transcription (Call AI) |
| Standout feature | AI-generated call summaries, sentiment scoring, and topic/conversation tagging | AI call scoring against defined winning behaviors |
| Team usage | Automated quality management (Auto QA) that evaluates every interaction | Competitor mention and objection detection |
| Integrations | Automatic redaction of sensitive data (card numbers, SSNs, emails) for PCI/PII/PHI compliance | AI copilot for objection handling, follow-ups, and email drafting |
| Languages & capture | Live call monitoring and screen recording | Integration of call insights with training and coaching programs |
| Best-fit workflow | Microsoft Teams integration plus API access, multi-tenant architecture, and role-based access control | CRM integrations (Salesforce, Microsoft Dynamics) |
MiaRec
Choose MiaRec if you need contact centers transcribing and analyzing customer calls for quality assurance and coaching — strengths include transcribes and analyzes the full volume of calls rather than relying on manual sampling.
Mindtickle
Choose Mindtickle if you need recording and scoring sales calls for coaching — strengths include ties conversation insights directly into sales training and coaching.
MiaRec
Mindtickle
It depends on your workflow. MiaRec is strong for contact centers transcribing and analyzing customer calls for quality assurance and coaching, while Mindtickle is strong for recording and scoring sales calls for coaching. Both transcribe and summarize meetings.
MiaRec is custom pricing and Mindtickle is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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