MiaRec: MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers. Microsoft Teams Copilot: Microsoft 365 Copilot inside Teams summarizes meetings, surfaces who said what, captures action items, and answers questions about the discussion during and after calls. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist MiaRec when contact centers transcribing and analyzing customer calls for quality assurance and coaching matters most, and Microsoft Teams Copilot when catching up on a teams meeting you joined late or missed matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers.
Microsoft 365 Copilot inside Teams summarizes meetings, surfaces who said what, captures action items, and answers questions about the discussion during and after calls.
MiaRec is a contact center intelligence platform built around compliant call recording, automatic speech-to-text transcription, and AI-driven conversation analytics. It captures voice interactions and can transcribe up to 100% of calls, automatically detecting and transcribing multiple languages within a single conversation. From those transcripts it generates structured call summaries, sentiment scores, and topic tags, and powers automated quality management (Auto QA) that evaluates interactions instead of relying on manual sampling. The platform also offers customer experience and revenue intelligence, screen recording, live monitoring, and automatic redaction of sensitive data such as card numbers, SSNs, and emails to support PCI DSS and PII/PHI compliance. It includes role-based access control, multi-tenant architecture, customizable retention policies, and API integration, and provides a tested integration for capturing Microsoft Teams contact center and back-office calls. MiaRec is aimed at contact center leaders, quality and compliance teams, sales managers, and customer service operations that need full visibility into recorded conversations rather than ad hoc sampling.
Best suited for
Copilot in Microsoft Teams is the AI meeting assistant built into Microsoft 365 Copilot. During or after a Teams meeting it summarizes key discussion points (including who spoke and what they said), suggests action items, and answers questions by reasoning over the conversation and meeting chat. It works in real time via the Copilot button and is also available afterward through the meeting chat and Recap tab. Transcription does not have to be running just to turn Copilot on during a meeting, but live transcription must be enabled to prompt Copilot about what was said and to access its conversation history after the meeting ends; recording itself is not required. Longer responses can be opened in Word, and table-style output in Excel. Copilot is sold as a paid add-on that requires a qualifying Microsoft 365 or Office 365 subscription, and it extends beyond Teams across Word, Excel, Outlook, and other Microsoft 365 apps. A no-cost Microsoft 365 Copilot Chat tier is included for eligible subscribers but excludes the full work-grounded Teams meeting Copilot experience.
Best suited for
MiaRec is custom pricing (contact sales); Microsoft Teams Copilot is from $30/mo (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | MiaRec | Microsoft Teams Copilot |
|---|---|---|
| Core capability | Automatic speech-to-text transcription of up to 100% of calls with multi-language detection | Meeting summaries |
| Standout feature | AI-generated call summaries, sentiment scoring, and topic/conversation tagging | Action item detection |
| Team usage | Automated quality management (Auto QA) that evaluates every interaction | Speaker-attributed recap |
| Integrations | Automatic redaction of sensitive data (card numbers, SSNs, emails) for PCI/PII/PHI compliance | Real-time meeting Q&A |
| Languages & capture | Live call monitoring and screen recording | Export to Word and Excel |
| Best-fit workflow | Microsoft Teams integration plus API access, multi-tenant architecture, and role-based access control | Meeting summaries |
MiaRec
Choose MiaRec if you need contact centers transcribing and analyzing customer calls for quality assurance and coaching — strengths include transcribes and analyzes the full volume of calls rather than relying on manual sampling.
Microsoft Teams Copilot
Choose Microsoft Teams Copilot if you need generating post-meeting recaps and action items for teams calls — strengths include deeply integrated into teams and the wider microsoft 365 suite (word, excel, outlook), so no third-party meeting bot is needed.
MiaRec
Microsoft Teams Copilot
It depends on your workflow. MiaRec is strong for contact centers transcribing and analyzing customer calls for quality assurance and coaching, while Microsoft Teams Copilot is strong for generating post-meeting recaps and action items for teams calls. Both transcribe and summarize meetings.
MiaRec is custom pricing and Microsoft Teams Copilot is from $30/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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