MiaRec: MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers. Mina: An AI meeting assistant that joins calls as a participant and can respond, take actions, and update connected tools live during the conversation. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist MiaRec when contact centers transcribing and analyzing customer calls for quality assurance and coaching matters most, and Mina when running standups and filing tickets as an ai scrum facilitator matters most. Run both through a week of actual calls to see which suits your workflow.
MiaRec is an AI-powered call recording, transcription, and conversation intelligence platform for contact centers.
An AI meeting assistant that joins calls as a participant and can respond, take actions, and update connected tools live during the conversation.
MiaRec is a contact center intelligence platform built around compliant call recording, automatic speech-to-text transcription, and AI-driven conversation analytics. It captures voice interactions and can transcribe up to 100% of calls, automatically detecting and transcribing multiple languages within a single conversation. From those transcripts it generates structured call summaries, sentiment scores, and topic tags, and powers automated quality management (Auto QA) that evaluates interactions instead of relying on manual sampling. The platform also offers customer experience and revenue intelligence, screen recording, live monitoring, and automatic redaction of sensitive data such as card numbers, SSNs, and emails to support PCI DSS and PII/PHI compliance. It includes role-based access control, multi-tenant architecture, customizable retention policies, and API integration, and provides a tested integration for capturing Microsoft Teams contact center and back-office calls. MiaRec is aimed at contact center leaders, quality and compliance teams, sales managers, and customer service operations that need full visibility into recorded conversations rather than ad hoc sampling.
Best suited for
Mina is an AI meeting assistant designed to actively participate in calls rather than only record them. It joins meetings as a participant on Google Meet, Zoom, and Microsoft Teams, listens to the conversation, and can operate in a reactive mode that responds only when invoked with a wake phrase, or a proactive mode that listens continuously and takes actions on its own. During a meeting, Mina can capture decisions and action items, retrieve context from connected tools in real time, and generate outputs such as summaries, proposals, and follow-ups while the conversation is still in progress. It maintains memory across meetings and can be configured for different roles, such as a moderator, scrum facilitator, or interviewer. Mina connects with a broad set of business tools, including Slack, HubSpot, Salesforce, Jira, Notion, Linear, and GitHub, allowing it to update CRMs, file tickets, and push follow-ups as part of its workflow. It is aimed at sales teams that need live discovery support and instant CRM updates, customer success teams handling renewals and reviews, project teams running standups, and hiring managers, with the goal of reducing manual post-meeting work. Pricing varies by plan. Check the official website for current pricing.
Best suited for
MiaRec is custom pricing (contact sales); Mina is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | MiaRec | Mina |
|---|---|---|
| Core capability | Automatic speech-to-text transcription of up to 100% of calls with multi-language detection | Joins Google Meet, Zoom, and Teams as an active participant |
| Standout feature | AI-generated call summaries, sentiment scoring, and topic/conversation tagging | Reactive (wake-phrase) and proactive (always-on) operating modes |
| Team usage | Automated quality management (Auto QA) that evaluates every interaction | Live generation of summaries, proposals, action items, and follow-ups |
| Integrations | Automatic redaction of sensitive data (card numbers, SSNs, emails) for PCI/PII/PHI compliance | Real-time CRM and workflow updates to connected tools |
| Languages & capture | Live call monitoring and screen recording | Cross-meeting memory and configurable assistant roles |
| Best-fit workflow | Microsoft Teams integration plus API access, multi-tenant architecture, and role-based access control | Integrations with Slack, HubSpot, Salesforce, Jira, Notion, Linear, and GitHub |
MiaRec
Choose MiaRec if you need contact centers transcribing and analyzing customer calls for quality assurance and coaching — strengths include transcribes and analyzes the full volume of calls rather than relying on manual sampling.
Mina
Choose Mina if you need providing live discovery support and updating the crm during sales calls — strengths include acts during the meeting rather than only producing notes afterward.
MiaRec
Mina
It depends on your workflow. MiaRec is strong for contact centers transcribing and analyzing customer calls for quality assurance and coaching, while Mina is strong for providing live discovery support and updating the crm during sales calls. Both transcribe and summarize meetings.
MiaRec is custom pricing and Mina is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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