Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Yoodli: AI communication and role-play coaching platform used by sales teams for pitch certification, onboarding, and judgment-free conversation practice. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Yoodli when rehearsing cold calls, discovery, and demos before live meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI communication and role-play coaching platform used by sales teams for pitch certification, onboarding, and judgment-free conversation practice.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Yoodli is an AI-powered role-play and communication coaching platform that lets people practice high-stakes conversations in a private, judgment-free environment and get instant feedback. While it serves broader communication needs like public speaking and interview prep, it is widely used by sales teams for pitch certification, sales onboarding, and go-to-market enablement. Reps practice against customizable AI conversation partners and even multi-persona scenarios that simulate group presentations or buying committees, then receive real-time feedback on content and delivery, including pacing, conciseness, and filler words. Teams can upload their own brand voice, best practices, and methodology so practice reflects how they actually sell, and analytics and reporting let managers track progress over time. Yoodli integrates with existing enterprise tools and is SOC 2 Type 2 certified and GDPR compliant, with adoption by large organizations. For SDR and AE teams, it provides a low-pressure way to rehearse cold calls, discovery, and demos before live customer conversations, complementing call-recording and conversation-intelligence tools that analyze real meetings after the fact. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Yoodli is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Yoodli |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Customizable AI role-play conversation partners |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Multi-persona scenarios for group presentations and buying committees |
| Team usage | Automated quality management and scoring across all calls | Real-time feedback on content, delivery, pacing, and filler words |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Custom content upload for brand voice and methodology |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Analytics and reporting to track rep progress |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Enterprise integrations with SOC 2 Type 2 and GDPR compliance |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Yoodli
Choose Yoodli if you need pitch certification and sales onboarding for new reps — strengths include low-pressure, judgment-free practice environment for reps.
Cresta
Yoodli
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Yoodli is strong for pitch certification and sales onboarding for new reps. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Yoodli is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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