Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. YOMEL: Japanese AI meeting-minutes tool that records, transcribes, and auto-summarizes online and in-person meetings. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and YOMEL when teams needing accurate transcription of in-person and online japanese meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Japanese AI meeting-minutes tool that records, transcribes, and auto-summarizes online and in-person meetings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
YOMEL is a Japanese AI meeting-minutes (議事録) service developed by PKSHA Infinity, part of the PKSHA group. It is designed to automate the work of capturing, transcribing, and summarizing meetings so teams can produce structured minutes shortly after a discussion ends. After installing a desktop or smartphone app, users start recording with one click, and YOMEL transcribes the audio, automatically identifies speakers, and generates a draft of the minutes. Its speech recognition is tuned for Japanese and aims to handle unclear or noisy audio. The tool works with major web-conferencing platforms such as Microsoft Teams, Zoom, Google Meet, and Webex, as well as in-person meetings recorded on a phone. Features include automatic summarization, custom summary formats tailored to different meeting types, key-point extraction, a registered dictionary for specialized terms, search and bulk replace, and external sharing via URL. A more recent AI chat capability lets users ask questions against their meeting logs to organize agendas and extract follow-up tasks. The company reports the service is used by thousands of companies and processes a large volume of meetings each month. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); YOMEL is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | YOMEL |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | One-click recording via desktop and smartphone apps |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Japanese-optimized speech-to-text transcription |
| Team usage | Automated quality management and scoring across all calls | Automatic speaker identification |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI summarization with custom summary formats per meeting type |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Works with Microsoft Teams, Zoom, Google Meet, and Webex plus in-person meetings |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Registered dictionary, search and bulk replace, and URL-based external sharing |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
YOMEL
Choose YOMEL if you need japanese companies automating internal meeting minutes — strengths include speech recognition specifically tuned for japanese, including noisy or unclear audio.
Cresta
YOMEL
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while YOMEL is strong for japanese companies automating internal meeting minutes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and YOMEL is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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