Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Wordly: AI live captioning, translation, transcription, and summary platform for meetings, events, and conferences in dozens of languages. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Wordly when real-time translation for internal multilingual meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI live captioning, translation, transcription, and summary platform for meetings, events, and conferences in dozens of languages.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Wordly is an AI-powered platform that provides live captioning, real-time translation, transcripts, and summaries for meetings and events without requiring human interpreters. As a speaker talks, Wordly captures the meeting audio and processes it in real time to generate captions and translations in dozens of languages, which attendees access on their own phone, tablet, or computer through a link or QR code with no app download required. It works for in-person events as well as virtual and hybrid sessions running on Zoom, Microsoft Teams, Google Meet, and Webex, scaling from small internal meetings to large multi-thousand-attendee conferences. The platform supports two-way translation and custom glossaries to improve accuracy for organization-specific terms, and produces post-event transcripts and summaries. Wordly is aimed at corporations, associations, nonprofits, government agencies, educational institutions, and event organizers that need multilingual accessibility and recordkeeping. It emphasizes enterprise compliance with certifications and standards such as SOC 2 Type II, ISO 27001, GDPR, HIPAA, and accessibility mandates, positioning it as an accessibility and language-access solution rather than a personal note-taker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Wordly is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Wordly |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time AI captioning and translation in dozens of languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Attendee access via link or QR code, no download required |
| Team usage | Automated quality management and scoring across all calls | Transcripts and post-event summaries |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Custom glossaries for organization-specific terminology |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Support for in-person, virtual, and hybrid events |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integration with Zoom, Teams, Google Meet, and Webex |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Wordly
Choose Wordly if you need live multilingual captioning at conferences and large events — strengths include multilingual captioning and translation without human interpreters.
Cresta
Wordly
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Wordly is strong for live multilingual captioning at conferences and large events. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Wordly is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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