Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Wispr Flow: Wispr Flow is a cross-platform AI voice dictation app that turns natural speech into clean, formatted text inside any application on Mac, Windows, iPhone, and Android. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Wispr Flow when dictating code comments, prompts, and chat directly into editors and ai tools matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Wispr Flow is a cross-platform AI voice dictation app that turns natural speech into clean, formatted text inside any application on Mac, Windows, iPhone, and Android.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Wispr Flow is an AI dictation tool that converts spoken words into polished, written text across virtually any app on your device. You activate it with a keyboard shortcut (the Fn key on Mac by default), speak naturally, and it inserts formatted text directly at your cursor, whether you are in Gmail, Slack, Notion, Google Docs, a code editor, or a messaging app. Rather than producing a raw transcript, Flow runs speech through layered AI that removes filler words like "um" and "uh," applies punctuation, corrects spoken backtracking, and adapts tone to the app you are writing in. It supports 100+ languages with automatic detection, plus a personal dictionary for custom terminology and a snippet library for reusable phrases. A Command Mode lets you select text and speak an instruction to rewrite or translate it. It is aimed at writers, developers, professionals, and anyone who wants to draft faster than typing. Note that Flow is a general dictation tool focused on getting text into apps, not a dedicated meeting-recording or call-transcription platform.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Wispr Flow is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Wispr Flow |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time voice-to-text dictation that inserts formatted text into any app at your cursor |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI auto-edits that remove filler words, add punctuation, and fix spoken backtracking |
| Team usage | Automated quality management and scoring across all calls | Command Mode to select text and verbally rewrite, condense, or translate it |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic detection and transcription across 100+ languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Personal dictionary for custom terminology plus a reusable snippet library |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Cross-platform apps for Mac, Windows, iPhone, and Android |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Wispr Flow
Choose Wispr Flow if you need drafting emails, documents, and messages by speaking instead of typing — strengths include works system-wide across nearly any application instead of being locked to one tool.
Cresta
Wispr Flow
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Wispr Flow is strong for drafting emails, documents, and messages by speaking instead of typing. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Wispr Flow is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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