Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Whisper Notes: Offline, privacy-first Whisper transcription app for iPhone and Mac that records and, on Mac, summarizes meetings and recordings. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Whisper Notes when summarizing and querying meeting recordings on a mac matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Offline, privacy-first Whisper transcription app for iPhone and Mac that records and, on Mac, summarizes meetings and recordings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Whisper Notes is a privacy-first voice transcription app for iPhone and Mac that runs OpenAI's Whisper speech-recognition model entirely on-device, with no cloud uploads. It records voice or imports audio files such as MP3, M4A, and WAV, and transcribes across more than 100 languages while keeping all processing local. On Mac, it adds AI-powered features including auto-generated titles, summaries, and a chat function to ask questions about transcripts on recordings of three minutes or longer, and it can record meetings from Microsoft Teams, Zoom, and Google Meet as well as offer system-wide dictation via the Fn key. The iPhone app focuses on transcription with quick lock-screen recording, timestamps, and export, while AI summaries on iPhone are noted as not yet available. The app uses a one-time purchase model rather than a subscription, with separate purchases per platform, and the Mac version offers a limited free trial before unlocking unlimited use. It requires Apple Neural Engine hardware (iPhone 12 or newer) and M-series Macs. The developer reports a substantial user base, and the offline, no-subscription approach makes it appealing for users with privacy or confidentiality concerns. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Whisper Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Whisper Notes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | 100% on-device, offline transcription with no cloud uploads |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Whisper-based transcription across 100+ languages |
| Team usage | Automated quality management and scoring across all calls | Mac AI summaries, auto titles, and transcript chat (3+ minute recordings) |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Mac meeting recording for Teams, Zoom, and Google Meet |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | System-wide Fn-key dictation on Mac |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Audio file import, timestamps, and export |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Whisper Notes
Choose Whisper Notes if you need transcribing confidential meetings or interviews entirely offline — strengths include fully offline processing is strong for privacy and confidential recordings.
Cresta
Whisper Notes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Whisper Notes is strong for transcribing confidential meetings or interviews entirely offline. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Whisper Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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