Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. WayinVideo: An AI video platform that generates speaker-labeled, timestamped transcripts and summaries from uploaded recordings, including Zoom, Teams, and Google Meet meetings, plus animated multilingual captions for repurposed clips. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and WayinVideo when generating timestamped transcripts and summaries of podcasts and interviews matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An AI video platform that generates speaker-labeled, timestamped transcripts and summaries from uploaded recordings, including Zoom, Teams, and Google Meet meetings, plus animated multilingual captions for repurposed clips.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
WayinVideo is an all-in-one AI video platform that turns long recordings into transcripts, summaries, captions, and short clips. Users upload a video or audio file, import from Google Drive, or process content from YouTube, and the platform automatically produces a punctuated transcript with timestamps and speaker labels. It supports more than 100 languages and offers dedicated meeting tools for Zoom, Microsoft Teams, and Google Meet recordings, generating speaker-separated transcripts plus AI summaries with timestamped outlines and exact quotes. Transcripts and summaries can be exported as TXT or Markdown or copied to share with a team. Beyond transcription, WayinVideo provides text-based editing (editing the video by editing its transcript), highlight detection that auto-creates social clips, animated multilingual captions, in-video keyword search, and auto-reframing to vertical formats. It is aimed at content creators, podcasters, and teams that need to repurpose or review long-form video and meeting content. The product is available as a web app, a Chrome extension, and through an API.
Best suited for
Cresta is a free tier with paid upgrades (freemium); WayinVideo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | WayinVideo |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Speaker-labeled, punctuated transcripts with timestamps across 100+ languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Dedicated AI meeting transcription and summarizer for Zoom, Teams, and Google Meet recordings |
| Team usage | Automated quality management and scoring across all calls | Timestamped AI summaries with outlines, exact quotes, and TXT/Markdown export |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Text-based video editing that lets you edit footage by editing the transcript |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | AI clip detection that turns long videos into multiple short, social-ready clips |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Animated multilingual captions and AI auto-reframe to vertical (9:16) formats |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
WayinVideo
Choose WayinVideo if you need transcribing and summarizing zoom, teams, or google meet recordings into speaker-labeled meeting notes — strengths include combines transcription, summarization, and meeting notes with video repurposing in one tool.
Cresta
WayinVideo
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while WayinVideo is strong for transcribing and summarizing zoom, teams, or google meet recordings into speaker-labeled meeting notes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and WayinVideo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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