Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Votars: Multilingual AI meeting recorder and transcriber supporting many languages with real-time translation and one-click export. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Votars when users in india and asia transcribing meetings in regional languages matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Multilingual AI meeting recorder and transcriber supporting many languages with real-time translation and one-click export.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Votars is a multilingual AI meeting recording and transcription platform that captures conversations from online meetings, in-person discussions, and uploaded audio or video files. It applies AI processing to produce real-time transcription, identify multiple speakers, and translate across a broad set of languages, with marketing materials citing support for a large number of languages including major Indian and Asian languages such as Hindi and Tamil. After a meeting, Votars generates summaries and can export results in one click to formats including Word, Excel, and PowerPoint, as well as mind maps, which makes it convenient for users who need to reuse meeting content in documents and presentations. The platform is cross-device, with clients available for Windows, macOS, iOS, and Android, allowing capture from both desktop and mobile contexts. The vendor states privacy and security practices including SOC 2, SSL encryption, and GDPR alignment. Votars is positioned for international and multilingual teams, including users in markets such as India and broader Asia who need transcription and translation across many languages within a single tool rather than English-only meeting notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Votars is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Votars |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Captures online meetings, in-person audio, and uploaded files |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Real-time transcription with multi-speaker identification |
| Team usage | Automated quality management and scoring across all calls | Multilingual support with real-time translation across many languages |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | One-click export to Word, Excel, PowerPoint, and mind maps |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Cross-device clients for Windows, macOS, iOS, and Android |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | AI-generated meeting summaries |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Votars
Choose Votars if you need multilingual teams needing transcription and translation across many languages — strengths include broad multilingual coverage including major indian and asian languages.
Cresta
Votars
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Votars is strong for multilingual teams needing transcription and translation across many languages. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Votars is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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