Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. VOMO: AI voice memo and meeting app that records, transcribes, and summarizes audio and video into structured, searchable notes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and VOMO when transcribing interviews, lectures, and podcasts into structured notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI voice memo and meeting app that records, transcribes, and summarizes audio and video into structured, searchable notes.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VOMO is an AI-powered voice memo and meeting notetaker available on mobile and web that turns spoken audio into structured, searchable text. Users can record meetings or memos directly, upload existing audio and video files, or import from a video link, and VOMO transcribes the content with speaker identification across a wide range of languages. Its Smart Notes feature organizes raw transcripts into sections such as summaries, key decisions, action items, and speaker-tagged dialogue, and it offers templates for different scenarios like team meetings, stand-ups, sales calls, interviews, and lectures. Recordings are saved with time-stamped chapters for easy navigation, and an Ask AI capability lets users query a recording, draft follow-ups, and surface specific details. VOMO supports exporting notes in formats like PDF, Word, and Markdown, and generating shareable transcript links. It integrates with iOS conveniences such as Siri Shortcuts and AirPods. The app is aimed at professionals, students, and anyone who wants to capture in-person or online conversations on the go and convert them into clean, actionable notes without manual typing. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); VOMO is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | VOMO |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Records, uploads, or imports audio and video for transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker identification and multi-language transcription |
| Team usage | Automated quality management and scoring across all calls | Smart Notes that structure transcripts into summary, decisions, and action items |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Templates for meetings, stand-ups, sales calls, interviews, and lectures |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Ask AI to query recordings and draft follow-ups |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Export to PDF, Word, and Markdown plus shareable transcript links |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
VOMO
Choose VOMO if you need capturing and summarizing in-person or recorded meetings — strengths include works for both in-person memos and uploaded meeting recordings.
Cresta
VOMO
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while VOMO is strong for capturing and summarizing in-person or recorded meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and VOMO is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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