Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. VoiceToNotes: AI transcription and dictation tool that captures voice and conversations via the device microphone and turns them into formatted, organized notes. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and VoiceToNotes when transcribing in-person meetings via a phone or laptop microphone matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI transcription and dictation tool that captures voice and conversations via the device microphone and turns them into formatted, organized notes.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VoiceToNotes is an AI transcription and voice-to-text tool that converts spoken audio into formatted, organized notes. Rather than sending a bot into a video call, it captures audio through the device microphone, making it usable for dictation, voice memos and in-person or device-side meeting transcription on phones, computers and tablets. It provides real-time speech-to-text and applies AI processing on top of the raw transcript, including grammar correction and formatting, automatic extraction of action items, and organization of notes into collections and folders so they remain searchable later. The tool supports transcription across more than 20 languages, which makes it usable for multilingual users and globally distributed teams. Because it relies on direct microphone capture rather than meeting-bot integrations, it appeals to users who prioritize a simple, private workflow and want to avoid adding a visible participant to their calls. VoiceToNotes serves a broad audience including students, business professionals, healthcare workers and writers who need to turn spoken content into clean written notes. Mobile apps are available on iOS and Android in addition to its web experience. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); VoiceToNotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | VoiceToNotes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time voice-to-text transcription via device microphone |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI grammar correction and automatic formatting |
| Team usage | Automated quality management and scoring across all calls | Automatic action item extraction |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Note organization into collections and folders |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Support for 20+ languages |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | iOS and Android apps plus web access |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
VoiceToNotes
Choose VoiceToNotes if you need dictating notes and voice memos that auto-format into clean text — strengths include simple, microphone-based capture with no bot joining calls.
Cresta
VoiceToNotes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while VoiceToNotes is strong for dictating notes and voice memos that auto-format into clean text. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and VoiceToNotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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