Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Voicegain: Speech-to-text and ASR platform with developer APIs plus a private LLM-powered meeting notetaker. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Voicegain when building telephony voice bots and call analytics matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Speech-to-text and ASR platform with developer APIs plus a private LLM-powered meeting notetaker.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Voicegain is a speech recognition company that offers both speech-to-text APIs for developers and a packaged meeting assistant called Transcribe. Its ASR engine supports batch transcription of recorded files and real-time streaming for live audio, and it can be deployed in the cloud, in a customer's virtual private cloud, or on-premises, which appeals to organizations with strict data-control or privacy requirements. On the developer side, Voicegain provides speech-to-text, speech-analytics, and telephony-bot APIs that can transcribe audio and analyze it for sentiment, named entities, topics, and intent. Its meeting product, Transcribe, is described as a private, LLM-powered meeting notetaker that captures audio from video-meeting browser tabs and uploaded recordings, integrates with Zoom, Microsoft Teams, and Google Meet, and automatically identifies topics and highlights from a conversation. A Windows desktop app supports Zoom local recordings. Because Voicegain spans both an underlying ASR platform and an end-user meeting tool, it suits teams that want either to build on its APIs or to use a ready meeting notetaker with flexible deployment and a focus on keeping data private. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Voicegain is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Voicegain |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Batch and real-time speech-to-text APIs |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Private LLM-powered meeting notetaker (Transcribe) |
| Team usage | Automated quality management and scoring across all calls | Integrations with Zoom, Microsoft Teams, and Google Meet |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Speech analytics: sentiment, named entities, topics, and intent |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Cloud, VPC, and on-premises deployment options |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Telephony bot APIs for voice agents |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Voicegain
Choose Voicegain if you need taking private, automated notes for zoom, teams, and meet calls — strengths include flexible deployment including on-premises for data control.
Cresta
Voicegain
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Voicegain is strong for taking private, automated notes for zoom, teams, and meet calls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Voicegain is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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