Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. VIQ Solutions: VIQ Solutions is an enterprise provider of AI-driven speech-to-text transcription, digital voice and video capture technology, and managed transcription services for legal, government, and other regulated industries. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and VIQ Solutions when law firms recording depositions and case notes for searchable, editable documents matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
VIQ Solutions is an enterprise provider of AI-driven speech-to-text transcription, digital voice and video capture technology, and managed transcription services for legal, government, and other regulated industries.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VIQ Solutions is a publicly traded (TSXV: VQS) provider of secure, AI-driven digital voice and video capture and transcription technology with deployments in courtrooms across more than 25 countries. Its core platform, NetScribe, manages the documentation workflow from recording and dictation through editing and document distribution, supporting single and multi-channel recordings, including For The Record (TRM) and JAVS (OGG) audio files. Its speech-to-text engine, aiAssist, combines AI, machine learning, and natural language processing with human review to turn single- and multi-speaker audio and audio/video into formatted draft transcripts. The FirstDraft product lets legal professionals record depositions and case notes that are automatically converted into editable, searchable documents. Features include video-synced in-app transcript editing and AI-enabled translation for several non-English languages. VIQ serves courts, law firms, law enforcement, insurance, and media broadcasting, blending recording hardware/software with managed transcription services. It is geared toward organizations producing high volumes of accurate, official documentation from recorded proceedings.
Best suited for
Cresta is a free tier with paid upgrades (freemium); VIQ Solutions is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | VIQ Solutions |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | NetScribe transcription workflow platform from dictation to document distribution |
| Standout feature | Conversation intelligence analyzing 100% of interactions | aiAssist AI/ML/NLP speech-to-text engine for single- and multi-speaker audio and video |
| Team usage | Automated quality management and scoring across all calls | FirstDraft: record depositions and case notes into editable, searchable documents |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Support for multi-channel recordings including For The Record (TRM) and JAVS (OGG) files |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Video-synced in-app transcript editing |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | AI-enabled translation and transcription for non-English languages (Spanish, French, German, Dutch and more) |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
VIQ Solutions
Choose VIQ Solutions if you need producing official court and legal proceeding transcripts from recorded audio/video — strengths include decades of domain expertise with deployments in courtrooms across 25+ countries.
Cresta
VIQ Solutions
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while VIQ Solutions is strong for producing official court and legal proceeding transcripts from recorded audio/video. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and VIQ Solutions is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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