Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Vinton: An AI notetaker built natively in Salesforce that captures meetings, transcribes and summarizes them, and syncs the data to Salesforce records. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Vinton when capturing in-person and phone conversations into salesforce records matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An AI notetaker built natively in Salesforce that captures meetings, transcribes and summarizes them, and syncs the data to Salesforce records.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Vinton is an AI meeting notetaker and conversation intelligence application built exclusively for Salesforce and listed on the Salesforce AppExchange, aimed at sales and service teams that run their workflows inside Sales Cloud or Service Cloud. Vinton captures conversations across virtual meetings on Zoom, Google Meet, Microsoft Teams, and Slack huddles, as well as in-person meetings, phone calls, and voice notes. It records and transcribes the discussion, then generates an AI summary, meeting minutes, key topics, suggested next steps, and a draft follow-up email. Because Vinton is native to Salesforce, all of this output is written directly to related records such as Opportunities, Accounts, Contacts, and Cases, and the data can be used in Salesforce flows and automations. Vinton also provides meeting intelligence like speaking-time analysis and coaching tips, plus an Ask Vinton assistant for querying past calls. A separate botless option, Vinton Scribe, runs on the desktop and transcribes a meeting without joining it as a participant, then adds the transcript and AI notes to Salesforce. Vinton is built for revenue teams that want meeting intelligence captured entirely within their Salesforce environment. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Vinton is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Vinton |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Captures virtual meetings, in-person meetings, phone calls, and voice notes |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Works with Zoom, Google Meet, Microsoft Teams, and Slack huddles |
| Team usage | Automated quality management and scoring across all calls | AI summaries, meeting minutes, key topics, and next steps |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Drafts follow-up emails from the conversation |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Syncs notes and insights to Salesforce Opportunities, Accounts, Contacts, and Cases |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Botless Vinton Scribe desktop notetaker option |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Vinton
Choose Vinton if you need logging sales call summaries and next steps onto salesforce opportunities — strengths include built natively in salesforce so all data lands on crm records and flows.
Cresta
Vinton
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Vinton is strong for logging sales call summaries and next steps onto salesforce opportunities. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Vinton is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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