Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Vibe: Open-source, cross-platform desktop app that transcribes meeting and interview recordings offline using Whisper, keeping all data on your device. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Vibe when developers embedding local transcription via the cli or http api matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Open-source, cross-platform desktop app that transcribes meeting and interview recordings offline using Whisper, keeping all data on your device.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Vibe is a free, open-source transcription application created by the developer thewh1teagle and distributed under the MIT license. It lets users transcribe audio and video files entirely offline on their own machine using OpenAI's Whisper models, so recordings of meetings, interviews, lectures, and calls never have to leave the device. Vibe runs on macOS, Windows, and Linux, with GPU acceleration available for NVIDIA, AMD, and Intel hardware, and it supports a very wide range of languages. It includes speaker diarization so different participants can be separated in the transcript, and it can export results in multiple formats including SRT, VTT, TXT, HTML, PDF, JSON, and DOCX. For automation and integration, Vibe also exposes a command-line interface and an HTTP API with Swagger documentation, making it usable inside larger pipelines. Built with the Tauri framework on top of whisper.cpp, it is actively maintained with frequent releases. Vibe is best suited to privacy-conscious individuals, developers, and teams who want a no-subscription, local-first way to turn recorded conversations into editable text. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Vibe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Vibe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Offline transcription powered by OpenAI Whisper (whisper.cpp) |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Cross-platform: macOS, Windows, and Linux |
| Team usage | Automated quality management and scoring across all calls | Speaker diarization to separate participants |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Multiple export formats (SRT, VTT, TXT, HTML, PDF, JSON, DOCX) |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Command-line interface and HTTP API for automation |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | GPU acceleration for NVIDIA, AMD, and Intel |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Vibe
Choose Vibe if you need transcribing recorded meetings or interviews privately on a laptop — strengths include free and open source under the mit license.
Cresta
Vibe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Vibe is strong for transcribing recorded meetings or interviews privately on a laptop. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Vibe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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