Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Viaim RecDot: AI recording earbuds paired with the viaim app that capture meetings and calls and turn them into transcripts, translations, summaries, and action items in 78 languages. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Viaim RecDot when transcribing and translating multilingual or cross-border conversations in real time matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI recording earbuds paired with the viaim app that capture meetings and calls and turn them into transcripts, translations, summaries, and action items in 78 languages.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Viaim RecDot is a pair of AI note-taking true-wireless earbuds combined with the viaim companion app, built to capture and document meetings, calls, interviews, and lectures hands-free. Recording can be triggered by pinching an earbud, tapping the charging case, or capturing phone and internet calls, so audio is captured whether the conversation is in person or remote. The viaim app then provides live transcription with accent recognition across 78 languages, real-time translation with audio playback that shows original and translated text together, and structured outputs including smart summaries, key takeaways, extracted action items, and automatically generated mind maps. Industry and scenario templates let users shape how notes are formatted. A built-in assistant called Vitana answers questions grounded in the user's own recordings and organized Spaces rather than the open web. It is aimed at professionals who attend frequent meetings, client calls, and interviews, as well as students and researchers who want a single wearable device that both plays audio and captures structured notes.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Viaim RecDot is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Viaim RecDot |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time transcription in 78 languages with accent recognition |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Real-time translation showing original and translated text with audio playback |
| Team usage | Automated quality management and scoring across all calls | Automatic summaries, key takeaways, action items, and mind maps |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Speaker labeling and editable transcripts in the viaim app |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Recording of in-person conversations plus phone and internet calls via earbud, case, or app |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Vitana AI assistant that answers questions grounded in your own recordings and Spaces |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Viaim RecDot
Choose Viaim RecDot if you need capturing and summarizing in-person and online work meetings, client calls, and interviews — strengths include single wearable device handles both audio playback and structured note capture, no separate recorder needed.
Cresta
Viaim RecDot
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Viaim RecDot is strong for capturing and summarizing in-person and online work meetings, client calls, and interviews. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Viaim RecDot is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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