Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. VexaScribe: AI transcription service for uploaded files and live meetings, with speaker detection, summaries, and subtitle exports. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and VexaScribe when capturing and summarizing live zoom, meet, or teams meetings via a bot matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI transcription service for uploaded files and live meetings, with speaker detection, summaries, and subtitle exports.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VexaScribe is an AI transcription platform that converts audio and video into text for both uploaded recordings and live meetings. Users can upload files such as interviews, podcasts, and lectures, or deploy a bot that joins Zoom, Google Meet, or Microsoft Teams sessions to capture meetings as they happen. The service supports a wide range of audio and video formats and offers bulk upload so multiple files can be processed at once. Transcripts include automatic speaker detection and labeling along with timestamps, and they can be exported in several formats including TXT, DOCX, JSON, and the SRT and VTT subtitle formats commonly used for captions. VexaScribe also generates AI summaries tailored to different content types, including meeting, interview, sales, lecture, and podcast formats, and offers built-in translation into many languages. The product, which the company notes was previously known as NovaScribe, supports a large set of transcription languages and is presented as an actively operating tool with a free trial. It targets researchers, journalists, content creators, and teams who need both file-based and live meeting transcription with shareable, captionable output. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); VexaScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | VexaScribe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | File upload transcription plus a bot that joins Zoom, Meet, and Teams meetings |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automatic speaker detection and labeling with timestamps |
| Team usage | Automated quality management and scoring across all calls | AI summaries for meeting, interview, sales, lecture, and podcast formats |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Subtitle exports in SRT and VTT plus TXT, DOCX, and JSON |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Built-in translation into many languages |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Bulk upload for processing multiple files at once |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
VexaScribe
Choose VexaScribe if you need transcribing recorded interviews and podcasts into editable text — strengths include handles both uploaded files and live meeting capture in one tool.
Cresta
VexaScribe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while VexaScribe is strong for transcribing recorded interviews and podcasts into editable text. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and VexaScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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