Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Vero Scribe: Vero Scribe is an AI medical scribe that transcribes patient encounters and generates structured clinical notes for healthcare professionals. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Vero Scribe when generating soap notes, referrals, and discharge summaries from recorded encounters matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Vero Scribe is an AI medical scribe that transcribes patient encounters and generates structured clinical notes for healthcare professionals.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Vero Scribe is a clinical AI documentation platform that turns patient-clinician conversations into structured medical notes. It offers three capture methods: recording an in-person or telehealth encounter, dictating directly, or uploading a pre-recorded audio file, with recording supported from telehealth tools such as Zoom and Microsoft Teams. From the captured audio it generates notes in formats including SOAP, progress notes, H&P, discharge summaries, and referral letters, plus custom and marketplace templates. Additional features include an in-editor AI chat assistant (Vero Chat), automated ICD-10 coding, PDF form auto-fill, evidence-based decision support referencing a large library of articles, and support for many languages. It runs as a web application and as native iOS and Android apps, with cross-device sync. The platform is aimed at healthcare professionals across a wide range of clinical specialties, from primary care and mental health to dentistry, nursing, and veterinary practice. It emphasizes data protection through encryption and compliance with healthcare privacy standards.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Vero Scribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Vero Scribe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Three capture modes: record encounters, live dictation, or upload audio files |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI-generated structured clinical notes (SOAP, progress, H&P, discharge, referral) with custom and marketplace templates |
| Team usage | Automated quality management and scoring across all calls | Vero Chat in-editor AI assistant for editing and refining notes |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automated ICD-10 diagnostic coding and PDF form auto-fill |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Evidence-based decision support drawing on a large medical literature library |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Web app plus native iOS and Android apps with multi-language support |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Vero Scribe
Choose Vero Scribe if you need clinicians automatically documenting in-person or telehealth patient visits — strengths include purpose-built for clinical documentation across many medical specialties.
Cresta
Vero Scribe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Vero Scribe is strong for clinicians automatically documenting in-person or telehealth patient visits. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Vero Scribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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