Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. VEED: Browser-based AI video editor with automatic subtitle and transcription generation for audio and video. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and VEED when generating editable transcripts from recorded audio or video matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Browser-based AI video editor with automatic subtitle and transcription generation for audio and video.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
VEED is a browser-based video creation and editing platform that includes AI transcription and automatic subtitle/caption generation as core features. Users upload audio or video files, or record directly in the browser, and VEED's automatic subtitle generator transcribes the speech into time-aligned text that can be edited, styled, and burned into the video or exported as a separate caption file. Beyond captions, the platform offers tools labeled as video-to-text and audio-to-text, allowing creators to pull a clean transcript from spoken content. VEED also supports translating subtitles into a wide range of languages, making it useful for reaching multilingual audiences. Because it runs in the browser, there is no software to install, and the editor combines transcription with timeline editing, brand kits, and export tools. VEED is aimed primarily at social media creators, marketing teams, and businesses producing short-form and long-form video who need fast, editable captions and transcripts without a separate transcription service. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); VEED is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | VEED |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic subtitle and caption generation from audio or video |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Video-to-text and audio-to-text transcription |
| Team usage | Automated quality management and scoring across all calls | Subtitle translation into multiple languages |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Browser-based editor with no installation required |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Editable, stylable captions that can be burned in or exported |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Automatic subtitle and caption generation from audio or video |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
VEED
Choose VEED if you need adding captions to social media and marketing videos — strengths include runs entirely in the browser with no software to install.
Cresta
VEED
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while VEED is strong for adding captions to social media and marketing videos. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and VEED is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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