Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. TwinMind: Browser-extension and mobile AI meeting assistant that transcribes calls in real time on-device and turns them into searchable notes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and TwinMind when users who prefer a bot-free, privacy-conscious notetaker over tools that join the meeting matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Browser-extension and mobile AI meeting assistant that transcribes calls in real time on-device and turns them into searchable notes.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TwinMind is an AI meeting assistant delivered as a Chrome browser extension and companion mobile app that captures, transcribes, and summarizes conversations from video calls and in-person meetings. The Chrome extension works alongside Google Meet, Zoom, and Microsoft Teams to produce real-time transcripts and then generate structured notes and action items after the call. Rather than sending a separate bot participant into the meeting, TwinMind transcribes the audio playing on the user's device, so there is no visible 'recording bot' announcement. The company emphasizes a privacy-first design: the product states that audio is not stored and that only text transcripts are kept, with data saved locally and optional encrypted cloud backup. TwinMind supports a large set of languages and lets users query their past conversations through an AI chat interface, positioning itself as a personal 'second brain' for recall. It markets a single experience spanning desktop browser and phone so meetings, voice notes, and ambient conversations can be captured in one place. The product is actively maintained and operating in 2025-2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); TwinMind is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | TwinMind |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Chrome browser extension for Google Meet, Zoom, and Microsoft Teams |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Real-time transcription with on-device audio capture (no separate meeting bot) |
| Team usage | Automated quality management and scoring across all calls | Automatic AI summaries and action items after each meeting |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI chat to query and search past conversations |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Companion mobile app for in-person and on-the-go capture |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Multilingual transcription across many languages |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
TwinMind
Choose TwinMind if you need professionals who want hands-free notes during back-to-back video calls — strengths include bot-free capture avoids a visible recorder joining the call.
Cresta
TwinMind
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while TwinMind is strong for professionals who want hands-free notes during back-to-back video calls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and TwinMind is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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