Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Triple Session: AI coaching intelligence platform that records and scores sales calls against your playbook and pairs feedback with a built-in training academy. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Triple Session when onboarding and ramping new reps with linked training content matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI coaching intelligence platform that records and scores sales calls against your playbook and pairs feedback with a built-in training academy.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Triple Session is an AI coaching intelligence platform aimed at small and mid-market sales teams that want call coaching without the cost of enterprise revenue-intelligence suites. A meeting bot joins calls on Zoom and Google Meet to record and transcribe them, then the AI reviews 100% of conversations against the team's own playbook and sales best practices. It scores reps across competencies such as discovery, objection handling, and methodology adherence, and generates coaching briefs so managers can act without listening to full recordings. What distinguishes Triple Session from pure conversation-intelligence tools is its built-in Academy, a gamified library of bite-sized sessions and certificated courses spanning a wide range of sales skills, so identified gaps connect directly to training content. Additional capabilities include an Ask AI Coach natural-language assistant, deal review analysis, company-wide trend insights, and CRM updates pushed to Salesforce and HubSpot. It integrates with tools including Aircall and Fireflies, supports many languages, and is SOC 2 Type II certified, positioning it as an affordable coaching-plus-enablement option for SDR and AE teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Triple Session is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Triple Session |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Meeting bot that records and transcribes calls on Zoom and Google Meet |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI scoring of every call against a custom playbook and sales best practices |
| Team usage | Automated quality management and scoring across all calls | Automated coaching briefs and deal review analysis for managers |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Built-in gamified sales training Academy with courses and certificates |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Ask AI Coach natural-language assistant and company-wide insights |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | CRM integrations with Salesforce and HubSpot, plus Aircall and Fireflies |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Triple Session
Choose Triple Session if you need coaching sdrs and aes against a defined sales playbook — strengths include combines call coaching with a built-in training academy in one tool.
Cresta
Triple Session
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Triple Session is strong for coaching sdrs and aes against a defined sales playbook. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Triple Session is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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