Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Trint: Transcription platform popular with journalists and media teams The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Trint when editing and verifying transcripts matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Transcription platform popular with journalists and media teams
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Trint is a transcription and content platform that converts audio and video into editable, searchable text, with a strong focus on newsroom and enterprise workflows. It is widely used to transcribe recorded meetings, interviews, and media in many languages, and its in-browser editor lets users verify transcripts against the source audio, highlight key passages, and collaborate with teammates. Trint adds workflow features such as story and content tools, translation, and the ability to export captions and transcripts in multiple formats, which makes it popular with journalists, media organizations, and businesses that turn recordings into published content. Because it specializes in turning recorded audio and video into polished, accurate text rather than acting as a live meeting bot, Trint is often used to process existing files or recordings. It is valued for transcription accuracy, multi-language support, and collaboration, serving teams that treat transcripts as a starting point for content and documentation. Platforms: Web / upload audio and video. Integrations: Zapier. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Trint is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Trint |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automated transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Collaborative transcript editor |
| Team usage | Automated quality management and scoring across all calls | Multi-language support |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Translation and captions |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Export in multiple formats |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Automated transcription |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Trint
Choose Trint if you need transcribing interviews and media — strengths include strong for newsroom and enterprise workflows.
Cresta
Trint
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Trint is strong for transcribing interviews and media. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Trint is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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