Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Transync AI: Real-time voice translation and AI meeting notes platform with bilingual transcription and summaries for multilingual meetings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Transync AI when translating and transcribing zoom, teams, or google meet calls in real time matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Real-time voice translation and AI meeting notes platform with bilingual transcription and summaries for multilingual meetings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Transync AI is a real-time speech translation and meeting assistant platform built for multilingual conversations. It captures spoken audio during meetings and live conversations, transcribes it, and translates between dozens of languages with a dual-screen display that separates the original speech from the translated text. Alongside live translation, the platform records meeting transcripts and generates bilingual meeting notes and summaries, so participants who speak different languages can stay aligned on what was discussed and decided. Transync AI works with common conferencing platforms such as Zoom, Microsoft Teams, and Google Meet, and it offers apps across desktop and mobile as well as a web experience, with the stated goal of not requiring browser plugins. The product positions itself around cross-border business meetings, sales conversations, in-person multilingual discussions, travel, and education involving international participants. It also offers AI voice playback for translated audio. The tool is actively marketed as a live product with downloadable apps and an in-browser web application, targeting teams and individuals who regularly communicate across language barriers in meeting settings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Transync AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Transync AI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time two-way voice translation across 60+ languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Bilingual dual-screen display separating original and translated text |
| Team usage | Automated quality management and scoring across all calls | Live meeting transcription with automated summaries and notes |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Integration with Zoom, Microsoft Teams, and Google Meet |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Cross-platform apps for Windows, Mac, iOS, Android, and web |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | AI voice playback for translated audio |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Transync AI
Choose Transync AI if you need running international business and sales meetings across language barriers — strengths include combines live translation, transcription, and meeting notes in one workflow.
Cresta
Transync AI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Transync AI is strong for running international business and sales meetings across language barriers. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Transync AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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