Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. TransLinguist: TransLinguist is a cloud-based platform offering real-time AI speech translation, live interpretation, and live captions for multilingual meetings and events. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and TransLinguist when delivering simultaneous interpretation for international conferences and live events matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
TransLinguist is a cloud-based platform offering real-time AI speech translation, live interpretation, and live captions for multilingual meetings and events.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TransLinguist is a cloud-based multilingual communication platform built for meetings, conferences, trainings, and broadcasts. Its TransLinguist Speech AI product delivers on-demand, real-time speech-to-speech translation across 15+ languages, while the TransLinguist Interactive service connects participants with certified human interpreters for remote simultaneous interpretation and video remote interpreting. The platform also produces live captions and subtitles for videos, events, and meetings, and the company offers broader language services including transcription, voice-over, transcreation, machine-translation post-editing, and localization. Audio and speech are captured directly within virtual meeting sessions, and the platform integrates with preferred conferencing tools including Zoom, Microsoft Teams, Google Meet, Webex, and BlueJeans, in some cases enabling live interpretation with a single click and no extra apps. It also supports hybrid and on-site events. TransLinguist is aimed at enterprises, event organizers, and teams running international meetings or training sessions that need accurate, real-time multilingual support to keep cross-language audiences engaged.
Best suited for
Cresta is a free tier with paid upgrades (freemium); TransLinguist is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | TransLinguist |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time AI speech-to-speech translation in 15+ languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Live human remote simultaneous and video remote interpretation |
| Team usage | Automated quality management and scoring across all calls | Live captions and subtitles for meetings, events, and videos |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Integrations with Zoom, Microsoft Teams, Google Meet, Webex, and BlueJeans |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Support for remote, hybrid, and on-site events |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Additional language services: transcription, voice-over, and localization |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
TransLinguist
Choose TransLinguist if you need providing real-time translation and captions for multilingual business meetings and corporate trainings — strengths include combines on-demand ai translation with certified human interpreters for flexibility.
Cresta
TransLinguist
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while TransLinguist is strong for providing real-time translation and captions for multilingual business meetings and corporate trainings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and TransLinguist is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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