Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Транскрибатор: Russian-language AI bot that transcribes audio and video and produces meeting summaries and protocols. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Транскрибатор when producing meeting protocols and task lists in russian matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Russian-language AI bot that transcribes audio and video and produces meeting summaries and protocols.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Транскрибатор (transcribe-ai.ru) is a Russian-language AI tool that converts audio and video recordings into text and turns them into meeting summaries and protocols. It is delivered as a bot accessible through the Telegram and Max messaging platforms, so users send a recording and receive a transcription back without needing a separate web application. Beyond raw transcription, it generates summaries that highlight the main topics, decisions and action items of a meeting, and can assemble structured protocols with assigned tasks. The site also describes a deeper meeting-analysis output delivered as a PDF report covering responsibilities and recommendations. It accepts a wide range of common audio and video formats including MP3, WAV, OGG, MP4, WEBM, M4A, FLAC, AAC, OPUS, AVI, MKV and MOV, and emphasizes fast processing measured in minutes. A free tier is offered with a small monthly transcription allowance and the option to use the service without registration. The tool is primarily oriented toward Russian-speaking users who want meeting documentation produced directly inside a messaging app rather than a standalone dashboard. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Транскрибатор is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Транскрибатор |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Russian-language speech recognition |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Audio and video transcription across many formats |
| Team usage | Automated quality management and scoring across all calls | Meeting summaries with topics, decisions and action items |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Structured meeting protocols with assigned tasks |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Telegram and Max bot delivery |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | PDF meeting-analysis reports |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Транскрибатор
Choose Транскрибатор if you need transcribing russian meetings sent through telegram or max — strengths include focused on russian-language transcription and meeting notes.
Cresta
Транскрибатор
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Транскрибатор is strong for transcribing russian meetings sent through telegram or max. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Транскрибатор is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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