Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Transgate: Transgate is an AI transcription platform that converts uploaded audio and video from meetings, calls, and interviews into searchable text, then summarizes, highlights, and lets you chat with the transcript. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Transgate when generating summaries and action items from recorded sessions for researchers, legal, or medical professionals matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Transgate is an AI transcription platform that converts uploaded audio and video from meetings, calls, and interviews into searchable text, then summarizes, highlights, and lets you chat with the transcript.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Transgate is an AI-powered transcription and translation platform for turning recorded meetings, calls, interviews, and videos into accurate text. Rather than joining live calls as a meeting bot, it works on an upload basis: users upload an audio or video file (common formats such as MP3, WAV, MP4, MOV are supported) and transcription begins automatically. The platform layers AI analysis on top of the transcript, generating summaries and smart highlights that surface key decisions and action items, and offering an interactive chat feature so users can ask questions about the content and locate specific moments. It supports transcription and translation across 50+ languages and is offered through a web platform and a mobile app. Transgate markets itself to professionals across business, academia, research, legal, medical, and media fields, emphasizing privacy with stated GDPR compliance and SSL encryption. An API is referenced in the site footer, but the core offering is an end-user transcription product rather than a developer-only service.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Transgate is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Transgate |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Upload-based audio and video transcription supporting common file formats |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries and smart highlights surfacing key decisions and action items |
| Team usage | Automated quality management and scoring across all calls | Interactive chat with the transcript to query content and find key moments |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI translation across 50+ languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Multi-language transcription support |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Web platform plus a mobile app |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Transgate
Choose Transgate if you need transcribing recorded business meetings, interviews, and calls into shareable, searchable notes — strengths include pay-as-you-go pricing with a no-credit-card free trial lowers the barrier to entry.
Cresta
Transgate
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Transgate is strong for transcribing recorded business meetings, interviews, and calls into shareable, searchable notes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Transgate is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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