Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. TranscribeTube: TranscribeTube is an AI transcription web app that turns YouTube videos, podcasts, and audio files into timestamped text with speaker labels, summaries, and subtitle export. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and TranscribeTube when generating srt subtitle files for youtube videos and other video content matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
TranscribeTube is an AI transcription web app that turns YouTube videos, podcasts, and audio files into timestamped text with speaker labels, summaries, and subtitle export.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TranscribeTube is a browser-based AI transcription tool that converts spoken content into editable text. Users paste a YouTube URL or upload audio and video files, and the platform returns a timestamped transcript with automatic speaker diarization, so each speaker's lines are labeled. It handles content of any length, from short clips to multi-hour podcasts, live streams, and lectures. Beyond raw transcription, it offers AI-powered summarization to surface key points, smart chapter segmentation, and one-click translation across a large set of languages. Finished transcripts can be edited in an in-browser text editor and exported in multiple formats, including SRT subtitles for video editors and YouTube Studio, plain text, and PDF. It is aimed at content creators, podcasters, video producers, researchers, and academics who need accurate written versions of spoken media. An API is available on higher tiers for developers who want to integrate transcription into their own workflows. The company states it does not store video content, only the resulting transcript text, and claims GDPR compliance.
Best suited for
Cresta is a free tier with paid upgrades (freemium); TranscribeTube is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | TranscribeTube |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Paste a YouTube URL or upload audio/video to generate timestamped transcripts |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automatic speaker identification (diarization) with labeled speakers |
| Team usage | Automated quality management and scoring across all calls | AI-powered summaries and smart chapter segmentation of long videos |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Translation across a large set of languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Export to SRT subtitles, plain text, and PDF, plus an in-browser transcript editor |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | API access for developers on higher-tier plans |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
TranscribeTube
Choose TranscribeTube if you need transcribing podcast episodes into searchable, editable text for show notes or repurposing — strengths include works directly from a youtube url with no browser extension or download needed.
Cresta
TranscribeTube
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while TranscribeTube is strong for transcribing podcast episodes into searchable, editable text for show notes or repurposing. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and TranscribeTube is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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