Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. TranscribeGo: A browser-based AI transcription tool that converts uploaded files, social-media clips, and voice notes into text with automatic summaries and translations. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and TranscribeGo when students transcribing and summarizing lecture recordings matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A browser-based AI transcription tool that converts uploaded files, social-media clips, and voice notes into text with automatic summaries and translations.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TranscribeGo is a browser-based AI transcription platform that turns audio and video into accurate text. Users can upload files, record directly in the web app, paste links from YouTube, TikTok, Instagram, and other platforms, or send voice notes through WhatsApp and a Telegram bot. It is aimed at journalists turning interviews into articles, students transcribing lectures, content creators generating subtitles, and professionals who need fast voice-to-text. Beyond raw transcription, every output can include a smart AI summary of long recordings such as hour-long interviews or multi-hour lectures, plus extraction of key points, main topics, and exact quotes. The tool supports more than 90 languages with automatic language detection and one-click translation, speaker diarization, and timestamps, and it exports to formats including PDF, Word, and SRT subtitles. It also offers article generation and auto-generated visuals on higher tiers. TranscribeGo is positioned as an affordable, no-friction transcriber for people working with files and online video rather than live meeting calls.
Best suited for
Cresta is a free tier with paid upgrades (freemium); TranscribeGo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | TranscribeGo |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Transcribes uploaded audio/video files plus in-browser recordings |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Native URL transcription from YouTube, TikTok, Instagram, and other platforms without downloading |
| Team usage | Automated quality management and scoring across all calls | Smart AI summaries of long interviews and lectures, with key points and quote extraction |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Support for 90+ languages with automatic detection and one-click translation |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Speaker diarization and timestamps with export to PDF, Word, and SRT subtitles |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Voice-note transcription via WhatsApp and a Telegram bot |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
TranscribeGo
Choose TranscribeGo if you need journalists transcribing recorded interviews and turning them into articles — strengths include accepts an unusually wide range of inputs (files, social clips, whatsapp/telegram voice notes) including url transcription on the free tier.
Cresta
TranscribeGo
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while TranscribeGo is strong for journalists transcribing recorded interviews and turning them into articles. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and TranscribeGo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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