Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. TikoNote: An AI study app that records or imports lectures, transcribes the audio, and turns it into organized notes, flashcards, quizzes, and mind maps. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and TikoNote when turning lecture audio, readings, or youtube videos into flashcards and quizzes for exam preparation matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
An AI study app that records or imports lectures, transcribes the audio, and turns it into organized notes, flashcards, quizzes, and mind maps.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TikoNote is an AI-powered study application built primarily for students. Its lecture-to-notes feature lets users record lecture audio directly or upload existing recordings, and the AI then listens, transcribes the audio into searchable text, and organizes it into structured notes with highlighted key points and summaries. Beyond audio, the app accepts a range of inputs including PDFs, Word documents (DOC/DOCX), PowerPoint lecture slides, plain text, and YouTube video links. From any of these sources it can generate flashcards, quizzes, summaries, and mind maps, and it offers an AI tutor plus study methods such as the Feynman Technique and blurting to help users test recall and find knowledge gaps. TikoNote is available on iOS (App Store) with a web version referenced on its site. It is aimed at high school and university students, exam and certification candidates, and lifelong learners who want to convert lectures, readings, and recordings into study-ready material rather than meeting minutes for business teams.
Best suited for
Cresta is a free tier with paid upgrades (freemium); TikoNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | TikoNote |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Lecture audio recording with AI transcription into searchable text |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Multi-format input: PDFs, Word docs, PowerPoint slides, plain text, and YouTube links |
| Team usage | Automated quality management and scoring across all calls | Auto-generated flashcards, quizzes, summaries, and mind maps |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI tutor for on-demand explanations and Q&A |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Active-recall study methods including the Feynman Technique and blurting |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Key-point extraction and topic organization across captured content |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
TikoNote
Choose TikoNote if you need recording or uploading classroom lectures and converting them into transcribed, organized study notes — strengths include transcribes recorded or uploaded lectures and structures them into study-ready notes automatically.
Cresta
TikoNote
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while TikoNote is strong for recording or uploading classroom lectures and converting them into transcribed, organized study notes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and TikoNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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