Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. TalkNotes: AI voice-note app that records or uploads audio and reformats it into meeting notes, task lists, and other structured styles. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and TalkNotes when dictating ideas and converting them into emails or notes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI voice-note app that records or uploads audio and reformats it into meeting notes, task lists, and other structured styles.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TalkNotes is an AI-powered voice note application that converts spoken input into organized, formatted text. Users record audio with a single tap (the app can run in the background) or upload files up to roughly two hours, and TalkNotes transcribes the audio and then reformats it according to a chosen style. It ships with 100+ pre-made formatting styles, including meeting notes, task lists, transcripts, emails, and brainstorming formats, and lets users create custom styles, so the same recording can be reshaped for different purposes. It supports 50+ languages, offers note editing and organization, and provides export options to PDF, text, and markdown plus shareable URLs, along with Zapier and webhook integrations for automation. TalkNotes is available on web, iOS, and Android. The product explicitly supports meeting transcription alongside general idea capture, positioning it for professionals, entrepreneurs, content creators, and students who want to dictate or record and have the output automatically structured rather than manually cleaned up. Its strength is turning loose speech into ready-to-use written formats quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); TalkNotes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | TalkNotes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | One-tap recording with background capture plus file upload up to ~2 hours |
| Standout feature | Conversation intelligence analyzing 100% of interactions | 100+ pre-made formatting styles including meeting notes and task lists |
| Team usage | Automated quality management and scoring across all calls | Custom style creation |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | 50+ language support |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Export to PDF, text, and markdown plus shareable URLs |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Zapier and webhook integrations for automation |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
TalkNotes
Choose TalkNotes if you need recording a meeting and formatting it as structured minutes or a task list — strengths include large library of output styles, including meeting-specific formats.
Cresta
TalkNotes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while TalkNotes is strong for recording a meeting and formatting it as structured minutes or a task list. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and TalkNotes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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