Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Talat: A privacy-first desktop meeting notes app that records and transcribes calls entirely on your own machine, with no bot and no cloud upload. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Talat when keeping a searchable local archive of meeting notes in markdown or obsidian matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A privacy-first desktop meeting notes app that records and transcribes calls entirely on your own machine, with no bot and no cloud upload.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Talat is a lightweight desktop application that records and transcribes meetings entirely on the user's own computer, keeping audio and notes off cloud servers. It captures both the microphone and system audio, automatically detecting active conferencing apps such as Zoom, Microsoft Teams, Google Meet, and FaceTime, and transcribes both sides of the conversation in real time with low latency. Speakers are identified automatically and can be adjusted manually, and transcript segments can be edited, split, or deleted. When a meeting ends, an on-device large language model generates a summary highlighting key points, decisions, and action items. Because transcription and summarization run locally using hardware acceleration, the app functions offline and does not send meeting data to external providers, though users can optionally connect their own cloud LLM if they prefer. Talat supports exporting notes to Markdown for tools like Obsidian, along with webhooks and Model Context Protocol (MCP) support for integrating meeting data into other workflows, plus full local search across past recordings. Available for Apple Silicon Macs and Windows, it is sold as a one-time purchase rather than a subscription, making it suited to privacy-conscious individuals and small teams who want local control of their meeting records. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Talat is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Talat |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Fully local, on-device recording and transcription with no cloud upload |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Captures microphone and system audio from Zoom, Teams, Meet, and FaceTime |
| Team usage | Automated quality management and scoring across all calls | Real-time speaker identification with editable transcript segments |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | On-device LLM summaries of key points, decisions, and action items |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Markdown export to tools like Obsidian, plus webhooks and MCP support |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Local search across all previously recorded meetings |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Talat
Choose Talat if you need recording and transcribing meetings without sending audio to the cloud — strengths include audio and notes never leave the device, supporting strong privacy and offline use.
Cresta
Talat
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Talat is strong for recording and transcribing meetings without sending audio to the cloud. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Talat is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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