Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Superpowered: Bot-free AI notetaker that transcribes device audio in real time and generates structured meeting notes on Mac and Windows. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Superpowered when standardizing notes for recurring formats like one-on-ones or sales calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Bot-free AI notetaker that transcribes device audio in real time and generates structured meeting notes on Mac and Windows.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Superpowered is an AI notetaker for virtual meetings that produces structured notes without sending a bot into the call. Rather than joining as a separate participant, it transcribes the device's audio in real time during the meeting and uses that transcript to generate summaries, so the notes actually capture what was said rather than simply producing a raw transcript. The desktop app runs on macOS and Windows and can connect to Google and Outlook calendars to auto-join scheduled meetings across platforms including Zoom, Google Meet, Microsoft Teams, Webex, and Around. It offers AI templates tailored to common formats such as one-on-ones, sales calls, and interviews, and integrates with tools like Slack, Notion, Google Drive, Salesforce, HubSpot, and Zapier depending on plan tier. The company emphasizes a privacy-minded design in which audio is not retained as permanent recordings. Superpowered is aimed at professionals and teams who want clean, automatically organized meeting notes without a recording bot appearing in the participant list, and who prefer a native desktop experience over a browser-only workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Superpowered is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Superpowered |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Bot-free, real-time transcription from device audio |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI-generated structured notes rather than raw transcripts only |
| Team usage | Automated quality management and scoring across all calls | AI templates for one-on-ones, sales calls, interviews, and more |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Calendar integration and auto-join for scheduled meetings |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Works with Zoom, Google Meet, Microsoft Teams, Webex, and Around |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrations with Slack, Notion, Google Drive, Salesforce, HubSpot, and Zapier |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Superpowered
Choose Superpowered if you need capturing meeting notes discreetly without a visible bot participant — strengths include no recording bot appears in the meeting, which suits sensitive calls.
Cresta
Superpowered
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Superpowered is strong for capturing meeting notes discreetly without a visible bot participant. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Superpowered is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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