Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. SummarizeX: AI voice-memo app that records, transcribes, and summarizes meetings, calls, and lectures across phone, smartwatch, and web. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and SummarizeX when turning recorded lectures into structured study notes matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI voice-memo app that records, transcribes, and summarizes meetings, calls, and lectures across phone, smartwatch, and web.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SummarizeX is an AI voice-recording and note-taking app built by SoftRadix Technologies that lets you capture meetings, calls, lectures, and personal voice memos and turn them into transcripts and structured summaries. You can record live audio directly on a phone, Apple Watch, or Wear OS device, including offline without an internet connection, or import existing files such as audio, video, PDFs, Word documents, spreadsheets, and images containing text, as well as YouTube and website links. Its AI engine transcribes speech in more than 120 languages and offers several summary output formats, including a quick overview with key points, a detailed summary, a lecture-notes mode, and a structured list of action items for meetings. An interactive chat feature lets you ask questions about any transcript. The app integrates with Zoom, Google Meet, and Microsoft Teams for meeting capture, and supports multi-format export. SummarizeX is available on iOS (iPhone, iPad, Apple Watch, Mac with Apple Silicon, and Vision Pro), Android phones and Wear OS, and as a web app at app.summarizex.ai. The website footer reflects active operation into 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); SummarizeX is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | SummarizeX |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Records meetings, calls, lectures, and voice memos on phone, Apple Watch, or Wear OS, including offline |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI transcription supporting 120+ languages |
| Team usage | Automated quality management and scoring across all calls | Multiple summary formats: overview/key points, detailed summary, lecture notes, and action items |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Imports audio, video, PDFs, documents, images with text, plus YouTube and website links |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Interactive chat to ask questions about a transcript |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrations with Zoom, Google Meet, and Microsoft Teams |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
SummarizeX
Choose SummarizeX if you need capturing and summarizing in-person or remote meetings with action items — strengths include wide platform coverage including ios, android, smartwatches, and web.
Cresta
SummarizeX
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while SummarizeX is strong for capturing and summarizing in-person or remote meetings with action items. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and SummarizeX is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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