Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Summarize by Moodbit: A Microsoft Teams app from Moodbit, available on the Teams app store / Microsoft AppSource, that turns Teams meeting transcriptions into AI summaries, action items and sentiment analysis. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Summarize by Moodbit when extracting suggested action items from teams calls matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A Microsoft Teams app from Moodbit, available on the Teams app store / Microsoft AppSource, that turns Teams meeting transcriptions into AI summaries, action items and sentiment analysis.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Summarize by Moodbit is a Microsoft Teams app published by Moodbit and listed on the Microsoft Teams app store / Microsoft AppSource. It is designed to plug directly into Microsoft Teams meetings and convert real-time Teams transcriptions into clear, concise meeting notes without manual note-taking. After a meeting, the app posts an AI-generated summary of key points and a list of suggested action items into the chat, so participants can focus on the conversation rather than on writing things down. A distinguishing feature is AI-powered sentiment analysis applied to Teams meetings, which classifies the tone of the discussion as positive, neutral or negative to help teams understand dynamics and morale. Because it is delivered as a native Teams add-on, there is no separate software to install beyond adding it from the Teams store, and it works for participants attending live as well as those catching up afterward. Moodbit's broader platform has expanded toward enterprise AI automation, and the Summarize Teams add-on continues to be promoted and listed as available in 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Summarize by Moodbit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Summarize by Moodbit |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Distributed through the Microsoft Teams app store / Microsoft AppSource |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Turns real-time Microsoft Teams transcriptions into meeting notes |
| Team usage | Automated quality management and scoring across all calls | AI-generated meeting summaries posted to the Teams chat |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automated action-item and task recommendations |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | AI-powered sentiment analysis of meeting tone |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Native Teams add-on with no separate software to install |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Summarize by Moodbit
Choose Summarize by Moodbit if you need automatically summarizing microsoft teams meetings into the chat — strengths include installs natively from the microsoft teams store with minimal setup.
Cresta
Summarize by Moodbit
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Summarize by Moodbit is strong for automatically summarizing microsoft teams meetings into the chat. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Summarize by Moodbit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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