Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Suisse Notes: Swiss AI meeting assistant specializing in Swiss German, with transcription, automatic minutes, and data stored exclusively in Switzerland. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Suisse Notes when generating branded, template-based minutes for swiss companies matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Swiss AI meeting assistant specializing in Swiss German, with transcription, automatic minutes, and data stored exclusively in Switzerland.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Suisse Notes is an AI meeting assistant from Suisse IT GmbH, based in Berikon, Switzerland. It transcribes online meetings on Microsoft Teams, Zoom and Google Meet by joining automatically, and can also capture in-person discussions, then turns the conversation into structured outputs. The platform supports more than 50 languages with automatic language detection and places particular emphasis on Swiss German dialects, which are often poorly handled by international tools. Beyond transcription, Suisse Notes offers automatic speaker identification and name assignment, automatic meeting-minute generation using custom templates with corporate branding, automatic to-do detection, real-time translation and a per-meeting AI chatbot for asking questions about a discussion. Data is stored and processed exclusively in Swiss data centers, and the service describes GDPR and Swiss nFADP-compliant processing. It offers both cloud and on-premise deployment options, making it suitable for organizations with elevated data-sovereignty needs. Suisse Notes targets Swiss businesses and teams that want meeting documentation in their own language with strict local data residency. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Suisse Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Suisse Notes |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic meeting bot for Teams, Zoom and Google Meet plus in-person capture |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Transcription in 50+ languages with strong Swiss German support |
| Team usage | Automated quality management and scoring across all calls | Automatic speaker identification and name assignment |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Branded meeting minutes from custom templates, plus automatic to-do detection |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Per-meeting AI chatbot, live translation, and cloud or on-premise deployment |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Automatic meeting bot for Teams, Zoom and Google Meet plus in-person capture |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Suisse Notes
Choose Suisse Notes if you need documenting swiss german meetings that international tools transcribe poorly — strengths include specialized swiss german recognition that many global tools lack.
Cresta
Suisse Notes
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Suisse Notes is strong for documenting swiss german meetings that international tools transcribe poorly. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Suisse Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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