Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Subvideo.ai: A browser-based AI subtitle generator that transcribes audio and video into time-coded captions, with in-browser editing, translation, and multi-format export. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Subvideo.ai when generating and styling captions for videos with per-speaker formatting matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A browser-based AI subtitle generator that transcribes audio and video into time-coded captions, with in-browser editing, translation, and multi-format export.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Subvideo.ai is a browser-based AI subtitle and transcription tool that automatically converts uploaded audio and video into time-coded text. Users upload common formats (including MP4, MOV, MKV, MP3, and WAV), and the platform generates subtitle lines that can be refined in an integrated studio with a timeline view, where text and timing can be edited, lines split or merged, and captions previewed directly on the video. It supports speaker recognition to separate and style different speakers, and offers one-click translation across many languages while preserving timing. Outputs include SRT, VTT, ASS, TXT, DOCX, PDF, CSV, and JSON, as well as videos with burned-in (hard-coded) captions and XML exports for editors like Premiere, Final Cut Pro, and DaVinci Resolve. It is aimed primarily at video creators, educators, and agencies, but its audio support, speaker detection, and plain-text transcript exports also make it usable for transcribing interviews, podcasts, and recorded meetings. The platform offers a free tier with daily upload and file-length limits, plus a paid unlimited plan.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Subvideo.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Subvideo.ai |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic AI speech-to-text transcription from audio and video files |
| Standout feature | Conversation intelligence analyzing 100% of interactions | In-browser subtitle editor with timeline view for adjusting text and timing |
| Team usage | Automated quality management and scoring across all calls | Speaker recognition to separate and style multiple speakers |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Multi-language translation that preserves timing |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Export to SRT, VTT, ASS, TXT, DOCX, PDF, CSV, and JSON plus burned-in captions |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | XML exports for Premiere Pro, Final Cut Pro, and DaVinci Resolve |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Subvideo.ai
Choose Subvideo.ai if you need transcribing recorded interviews or podcasts into editable text and subtitle files — strengths include supports both audio and video input and exports editable plain-text transcripts (txt, docx, pdf).
Cresta
Subvideo.ai
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Subvideo.ai is strong for transcribing recorded interviews or podcasts into editable text and subtitle files. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Subvideo.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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