Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. SpeechText.AI: AI speech-to-text service that transcribes interviews, meetings and podcasts with speaker ID, domain models and searchable audio. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and SpeechText.AI when converting meeting and podcast recordings into searchable, editable text matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI speech-to-text service that transcribes interviews, meetings and podcasts with speaker ID, domain models and searchable audio.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SpeechText.AI is an AI-powered transcription service that converts audio and video into text using automatic speech recognition. It is built to transcribe interviews, meetings, podcasts and other recorded conversations, applying speaker identification to detect which participant spoke which words in multi-person recordings and adding automatic punctuation and formatting. The platform supports more than thirty languages along with various regional accents and offers domain-optimized recognition models for specialized vocabulary in fields such as healthcare, finance and legal work, which helps accuracy on industry-specific terminology. Users can review and verify transcripts with interactive editing tools and export results in multiple formats including TXT, PDF and DOCX. A distinctive feature is natural-language audio search, which lets users find spoken phrases inside their recordings. The company emphasizes European data hosting and GDPR-aligned data residency, which is relevant for researchers and organizations with privacy requirements. SpeechText.AI is a production-ready product with a freemium and pay-as-you-go pricing model, and it serves researchers, medical and legal professionals, podcasters and journalists who need accurate transcripts of recorded audio and the ability to search and edit them efficiently. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); SpeechText.AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | SpeechText.AI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic transcription of uploaded audio and video files |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker identification across multi-participant recordings |
| Team usage | Automated quality management and scoring across all calls | Support for 30+ languages with regional accents |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Domain-optimized models for fields like healthcare, finance and legal |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Interactive transcript editing and verification tools |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Natural-language search inside audio recordings |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
SpeechText.AI
Choose SpeechText.AI if you need transcribing research and journalistic interviews with privacy requirements — strengths include domain-specific models can improve accuracy on specialized terminology.
Cresta
SpeechText.AI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while SpeechText.AI is strong for transcribing research and journalistic interviews with privacy requirements. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and SpeechText.AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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