Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Speech to Note: Cross-platform tool that converts speech into transcripts and customizable summaries using a large library of note formats. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Speech to Note when capturing interviews and press briefings for journalists matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Cross-platform tool that converts speech into transcripts and customizable summaries using a large library of note formats.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Speech to Note is an AI transcription and summarization platform that converts spoken audio into written transcripts and customizable summaries. It is available as a web application alongside iOS and Android apps, with a desktop companion announced as coming soon, and it emphasizes recording, transcribing, summarizing, and organizing spoken content. A defining feature is its large library of smart note formats, letting users choose how a transcript is summarized and structured, as well as create their own custom templates for recurring needs. The app supports more than 100 languages, offline recording on mobile, cross-device synchronization, and webhook-based workflow automation for connecting transcripts and summaries into other tools. It also offers multiple output and export formats and includes privacy controls and encryption. Speech to Note is positioned for use cases such as meetings, interviews, press briefings, and quick voice notes, appealing to professionals and journalists who want flexible, format-rich summaries rather than a single fixed output. The emphasis on customizable templates and automation distinguishes it from simpler record-and-summarize voice apps. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Speech to Note is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Speech to Note |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Speech-to-text transcription across 100+ languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Large library of smart note and summary formats |
| Team usage | Automated quality management and scoring across all calls | Custom summary template creation |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Webhook-based workflow automation |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Offline recording on mobile with cross-device sync |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Multiple output and export formats with privacy controls |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Speech to Note
Choose Speech to Note if you need transcribing and summarizing meetings in a chosen format — strengths include highly customizable summary formats and templates.
Cresta
Speech to Note
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Speech to Note is strong for transcribing and summarizing meetings in a chosen format. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Speech to Note is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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