Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Speakwise: iPhone-first AI note taker that records in-person conversations and turns them into transcripts, summaries, and action items with Notion sync. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Speakwise when capturing field or site meetings for recruiters, agents, and managers matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
iPhone-first AI note taker that records in-person conversations and turns them into transcripts, summaries, and action items with Notion sync.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Speakwise is an iPhone-focused AI voice recorder and note taker designed for capturing in-person meetings and conversations. Users tap record to capture audio directly from the iPhone microphone, without joining a video call or adding a meeting bot, and the app produces voice-to-text transcripts in a wide range of languages along with AI-generated summaries, key decisions, and extracted action items. It supports offline recording so conversations can be captured in areas without connectivity, keeps a searchable archive of past transcripts, and syncs captured notes to Notion for downstream organization. Speakwise positions itself for professionals who hold frequent face-to-face conversations and need hands-free documentation, including consultants, recruiters, real estate agents, construction managers, and executives, as well as people who want a personal knowledge record of meetings on the go. Because it is built natively for iOS and captures from the device microphone rather than the meeting platform, it is oriented toward in-room and mobile use rather than automated bot capture of remote video calls; an Android version is not offered. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Speakwise is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Speakwise |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Direct iPhone microphone recording with no bot or video-call join required |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Voice-to-text transcription across many languages |
| Team usage | Automated quality management and scoring across all calls | AI-generated summaries, decisions, and action items |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Offline recording for low-connectivity environments |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Notion integration for syncing notes |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Searchable transcript archive |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Speakwise
Choose Speakwise if you need recording in-person client or sales conversations hands-free — strengths include strong fit for in-person meetings and mobile capture.
Cresta
Speakwise
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Speakwise is strong for recording in-person client or sales conversations hands-free. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Speakwise is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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