Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Soundcore Work: Coin-sized AI voice recorder by Anker that transcribes and summarizes meetings with key points and action items. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Soundcore Work when recording lectures or interviews for later summary matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Coin-sized AI voice recorder by Anker that transcribes and summarizes meetings with key points and action items.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Soundcore Work is a coin-sized AI voice recorder from Anker's Soundcore brand, designed for professionals who want to capture in-person meetings, calls, lectures, and interviews and convert them into structured notes. Weighing a fraction of an ounce, it can be clipped to a collar, worn as a necklace, or attached magnetically to a phone, and uses dual omnidirectional microphones to capture audio around a table along with speaker identification to separate voices in a session. Recordings are processed through the Soundcore Work app, available on iOS and Android with a web-based online hub for desktop review, where AI generates transcripts plus structured summaries with key points and action items based on templates. The device supports a large set of languages and stores audio and transcriptions encrypted on-device, sending audio to the cloud only temporarily for transcription. A monthly allotment of free transcription minutes is included, with optional higher tiers. It is aimed at salespeople, consultants, students, and other professionals who need accurate, hands-free meeting capture in a compact form factor. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Soundcore Work is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Soundcore Work |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Coin-sized wearable recorder with dual omnidirectional mics |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Speaker identification to separate multiple voices |
| Team usage | Automated quality management and scoring across all calls | AI summaries with key points and action items via templates |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Soundcore Work app for iOS and Android plus web online hub |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Support for 150+ languages |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | On-device AES-256 encryption with temporary cloud transcription |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Soundcore Work
Choose Soundcore Work if you need capturing in-person sales meetings and client conversations — strengths include very compact and easy to wear or attach to a phone.
Cresta
Soundcore Work
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Soundcore Work is strong for capturing in-person sales meetings and client conversations. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Soundcore Work is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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