Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. SmartDepo: AI deposition summary platform for litigators that produces cited summaries with page-line citations. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and SmartDepo when extracting key admissions from testimony for case preparation matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI deposition summary platform for litigators that produces cited summaries with page-line citations.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
SmartDepo is an AI-powered deposition summary platform built for litigation attorneys that analyzes deposition transcripts and generates comprehensive summaries with precise citations. It offers several summary products, including page/line summaries, key admissions analysis, deposition abstracts, and deposition memos, allowing legal teams to choose the format that fits a given task. SmartDepo emphasizes accurate page-line citations that can be carried directly into court filings, and it uses topic detection to organize information in a way that mirrors how attorneys structure case materials. The platform is designed to analyze entire transcripts without omissions and pairs its AI output with human review by legal professionals, and it reports producing summaries within minutes. SmartDepo is part of Rev, a speech-to-text company, which provides established backing for its operations. Because it is focused specifically on deposition summarization rather than general meeting notes, it is most useful to litigators, paralegals, and litigation support staff who need to quickly extract admissions, build chronologies of testimony, and prepare filings from lengthy deposition records. Its citation-first approach is tailored to the accuracy and traceability demands of legal work. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); SmartDepo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | SmartDepo |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI deposition summaries with page-line citations |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Multiple summary formats: page/line summaries, key admissions, abstracts, and memos |
| Team usage | Automated quality management and scoring across all calls | Topic detection that organizes content like attorney case materials |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Full-transcript analysis without omissions |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Human review of AI-generated summaries by legal professionals |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Fast turnaround, with summaries produced in minutes |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
SmartDepo
Choose SmartDepo if you need generating cited page-line summaries of deposition transcripts — strengths include citation-focused output suitable for court filings.
Cresta
SmartDepo
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while SmartDepo is strong for generating cited page-line summaries of deposition transcripts. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and SmartDepo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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