Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Smart Noter: AI note-taker app that records, transcribes with speaker labels, and summarizes meetings, lectures, and voice recordings. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Smart Noter when capturing lectures and interviews into searchable notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI note-taker app that records, transcribes with speaker labels, and summarizes meetings, lectures, and voice recordings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Smart Noter is an AI-powered note-taking app, published under Deep Flow Software Services / Codespace Apps, that records audio and turns meetings, lectures, interviews, and voice memos into transcripts, summaries, and to-do lists. The app performs real-time speech-to-text transcription with speaker identification, then uses an AI summary engine to generate concise summaries and automatically extract action points and to-do lists from a recording. Beyond live recording, it can summarize uploaded audio, video, and PDF files, and an interactive chat lets you ask questions about a conversation, such as who was assigned a particular task. Notes can be exported and shared to destinations like Slack, Notion, Google Docs, and Google Drive, and the app connects with calendar tools such as Outlook, Google Calendar, Microsoft Teams, and Zoom. Notes sync across devices for access anywhere. Smart Noter is available on iOS and Android, with the official website describing it as speech-to-text and AI transcription for meetings. The privacy and terms pages are hosted on the smartnoter.ai domain, and the iOS listing shows recent version updates, indicating an actively maintained product. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Smart Noter is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Smart Noter |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time transcription with speaker identification |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries with automatically extracted action points and to-do lists |
| Team usage | Automated quality management and scoring across all calls | Summarizes uploaded audio, video, and PDF files |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Interactive chat to query a conversation |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Export and share to Slack, Notion, Google Docs, and Google Drive |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Calendar and conferencing connections (Outlook, Google Calendar, Teams, Zoom) |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Smart Noter
Choose Smart Noter if you need recording and summarizing business meetings with assigned action items — strengths include speaker labels make multi-person meeting transcripts easier to follow.
Cresta
Smart Noter
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Smart Noter is strong for recording and summarizing business meetings with assigned action items. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Smart Noter is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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