Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Slipbox: Privacy-first, bot-free AI meeting companion that captures system audio locally on Mac and Windows and turns it into transcripts, notes, and summaries. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Slipbox when privacy-conscious professionals who cannot use cloud meeting bots matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Privacy-first, bot-free AI meeting companion that captures system audio locally on Mac and Windows and turns it into transcripts, notes, and summaries.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Slipbox is a privacy-first AI meeting companion built for individual professionals and teams who want to capture meetings without sending a bot into the call. Instead of joining a conference as a visible participant, Slipbox runs on your own machine and captures the device's system audio alongside your microphone, then transcribes the conversation on-device in real time. As the meeting progresses it can surface real-time insights and cues, and once the conversation ends it generates AI summaries using customizable templates, tagged notes, and searchable meeting records. Because the core transcription happens locally, audio does not need to leave the device, and the product uses a hybrid model in which optional cloud features can be turned on when needed; users can also bring their own LLM API key or point Slipbox at local models such as Ollama to keep data within their firewall. It works across common communication apps including Zoom, Microsoft Teams, Google Meet, Slack, FaceTime, WhatsApp, Signal, Telegram, Discord, and Webex, and integrates with note tools like Obsidian. Slipbox is available for macOS, Windows, and iPhone, and is suited to consultants, researchers, and privacy-conscious knowledge workers who want a personal meeting record without a meeting bot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Slipbox is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Slipbox |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Bot-free capture of system audio plus microphone directly on the device |
| Standout feature | Conversation intelligence analyzing 100% of interactions | On-device, real-time transcription with optional hybrid cloud features |
| Team usage | Automated quality management and scoring across all calls | AI summaries from customizable templates, tagged notes, and searchable records |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automatic meeting detection across Zoom, Teams, Meet, Slack, FaceTime and more |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Bring-your-own LLM API key or local model support (e.g. Ollama) |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Speaker identification, semantic search, and Obsidian integration |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Slipbox
Choose Slipbox if you need consultants and researchers keeping private records of client and interview calls — strengths include no bot joins the call, so capture is discreet across many platforms.
Cresta
Slipbox
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Slipbox is strong for consultants and researchers keeping private records of client and interview calls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Slipbox is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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